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Saratoga Hospital Wilton Mall Primary Care

Saratoga Hospital’s Wilton Primary Care facility is among the busiest in its network, seeing more than 28,000 patients each year. Hospital leadership looked to SMRT to design an expansion at its current location, which is inside a former retail space.

A key challenge in this project was establishing a phased approach, as construction could not disrupt daily operations inside the facility. The build process also took place during the height of the COVID-19 pandemic, which created additional challenges in keeping clinic and construction staff separate and healthy during the ongoing work.

SMRT also focused on data-driven design and programming, resulting in the ability to build out a portion of the available space while maintaining room for the practice to expand in the future. This process helped the client save money on construction costs.

The final design features easy-to-follow pathways for both patients and staff, a key feature to alleviate the traditionally confusing corridors in medical offices.